“If your actions inspire others to dream more, learn more, do more and become more, you are a leader. “-John Quincy Adams If you don’t like it then leave mentality… “Leadership is solving problems. The day soldiers stop bringing you their problems is the day you have stopped leading them. They have either

Guiding Change: The Journey of Change In 5 Steps

“By nature, we are lazy and quite satisfied at staying where we are in life, if our basic needs are met. Igniting the desire to become something different, when there is no apparent need to do so, is hopeless unless we establish a firm foundation of fundamental principles.” – Oliver Parker Inspiration The first


“There was a time when Intelligence Quotient was the main factor in predicting the success of an individual. Over time we have discovered there are more factors to consider, one of which being Emotional Quotient: the skill in managing one’s emotions. Effective leaders have developed the ability to sense, understand, and apply emotions;

Under New MicroManagement

“It doesn’t make sense to hire smart people and tell them what to do; we hire smart people so they can tell us what to do.” – Steve Jobs.       There are some events that stay with you for a lifetime. I will never forget the story a former coworker shared with

How to Master the Forgotten Art of Customer Service

Every generation believes they have made a breakthrough on a concept that has been around for decades. One such concept is “customer service”. Out of curiosity I searched for topics on “customer service”, the list of resources was endless. The concepts were the same just put in a different perspective or style.